Q. What is a New Patient Appointment?
A. New Patient Appointments are specific 60 minute office visits where the Doctor gets to meet you, understand your medical and lifestyle history, and begin the process of putting you under medical care/treatment. Because the New Patient Visit looks at you as a whole person, it may be necessary to bring you back for additional visits to deal specifically with multiple important medical health issues.

Q. How early should I arrive for my appointment?
A. If you are a New Patient, we would like you to arrive at least 20 minutes early. If you haven’t filled out any of your New Patient forms, please arrive 30 minutes early. For follow-up visits, you should arrive 5-10 minutes early.

Q. Should I request and send you all of my medical records if I’m a New Patient?
A. No, please do not. It is important you visit the Doctor first and both of you can decide what medical history records are necessary.

Q. How long will an appointment take?
A. It is best to plan for your visit to take at least 45 to 60 minutes. A typical visit involves intake, taking your vitals, the Doctor visit, orders/referrals/refills, payments, and appointment making for follow-up visits.

Q. Should I still come in if I haven’t done my labs or tests?
A. The general answer here is “Yes”. There are many things that will still be reviewed and managed. Also, please consider that with many patients wanting appointments, it is not easy to find that perfect next appointment time if you cancel/reschedule.

Q. What is the best method for getting a refill?
A. The best (and fastest) way of getting refills is to contact your pharmacy and request a refill. Most pharmacies send and receive electronic refill requests. The electronic requests go directly into our electronic medical record (EMR) system and approvals are managed easily.

Q. How quickly will my refill request get processed?
A. Please allow us up to two business days (Mon – Fri) to process your refill requests. Please do your best to plan ahead for your refills.

Q. How quickly after my appointment will my new medication be available at the pharmacy?
A. Unless the medication is an urgent necessity, most new medication prescriptions will get processed in one to two business days. For urgent prescriptions, although we call or electronically send the request to your pharmacy, the pharmacy may have delays in processing. Please call your pharmacy first before arriving to make sure your prescription is ready for pick-up.